Question 1

How do I create a profile on UmeedMilap?

Accepted Answer

Click 'Begin Journey' or sign up with your email. After verifying your email, complete your profile with personal details, family information, and partner preferences. Once submitted, our team manually reviews your profile within 24–48 hours.

Question 2

Is my profile manually verified?

Accepted Answer

Yes. Every profile is reviewed by our team before going live. This keeps the community safe, serious, and family-friendly.

Question 3

Can I control who sees my photos?

Accepted Answer

Yes. You can blur photos, restrict them to verified members only, or share them after accepting an interest. Your privacy is in your hands.

Question 4

How do I express interest in a profile?

Accepted Answer

Open any profile and click 'Send Interest'. The other person is notified and can accept or decline. There is no casual swiping — every interest is intentional.

Question 5

When can I message or get a WhatsApp number?

Accepted Answer

Messaging unlocks after the other person accepts your interest. WhatsApp number sharing is a separate request that the other party must approve.

Question 6

What are the subscription plans?

Accepted Answer

We offer three plans — Monthly (PKR 2,499), 3 Months (PKR 4,680), and Yearly (PKR 9,999). See full details on our Pricing page.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards (Visa, Mastercard) and supported mobile wallets through our payment partner Bank Alfalah's secure payment gateway. All transactions are in PKR.

Question 8

Is my payment information secure?

Accepted Answer

Yes. Payments are processed directly by Bank Alfalah's PCI-DSS compliant gateway. UmeedMilap does not store your card or wallet credentials.

Question 9

Will I get a receipt?

Accepted Answer

Yes. A payment confirmation and receipt are sent to your registered email immediately after a successful transaction.

Question 10

Do you offer refunds?

Accepted Answer

Yes, under specific conditions. Please read our full Refund Policy for eligibility, timelines, and the request process.

Question 11

How is my personal data protected?

Accepted Answer

Your contact details are never public. Photos are protected by your privacy settings. We do not sell or share your data with third parties.

Question 12

Can I block or report someone?

Accepted Answer

Yes. Every profile has a Block and Report option. Reported profiles are reviewed by our moderation team within 24 hours.

Question 13

How can I contact support?

Accepted Answer

Email us at admin@umeedmilap.com or WhatsApp us at +92 329 2498888 (WhatsApp only, Mon–Sat, 10am–7pm PKT). Please do not call this number — messages only. Full details on our Contact page.

Frequently Asked Questions

Account & Profile

Matches & Interests

Pricing & Payment

Refund

Privacy & Safety

Contact & Support